Nubank • 2021 • Released
Existing flow was not flexible enough for the product's expansion and new features
Test and redesign the existing flow, taking into account experience debits and scalability goals
Design partner: Poly Andrade
The Lending BU's Engineering team was preparing a taskforce to perform a major refactoring of the entire loan hiring service. As a design team, we were able to articulate and prioritize some long overdue changes, including the migration to our new design system along with the refactoring.
BU’S Mission: To be the responsible go-to solution for 30mm Brazilians’ financing needs.
What was at stake:
→ 5.1 million customer base. Main challenge of 2021 was growth.
→ most rentable product for Nubank
→ approx. 2.6k loans are hired daily
→ We gathered knowledge from past research endeavours
→ We mapped experience debits from previous rollouts
→ We mapped customer feedback